Terms of Service

TrueHold provides websites and connected business tools built for cleaning companies. Depending on your plan and onboarding materials, the Services may include:

• A custom or templated cleaning-business website
• Hosting and reasonable website maintenance
• A request-a-quote form and lead capture flow
• Owner email and/or text notifications for new quote requests
• Customer confirmation messages
• A lead management dashboard
• Review and private-feedback tools
• Weekly owner digest emails and related reminders
• Reasonable content updates and ongoing support

Features may evolve over time. We may improve, replace, or discontinue features with reasonable notice when the change is material. Optional or usage-based items (such as SMS overages) will be explained before signup or before they are enabled.

We may provide dashboard access through a secure signed link, credentials, or another method we enable. You are responsible for:

• Keeping access links and login details confidential
• Restricting access to people authorized to act for your business
• Telling us promptly if you believe access was compromised

We may suspend access if we reasonably believe security, abuse, non-payment, or legal risk requires it.

You agree to:

• Provide accurate business information, services, pricing displays, photos, reviews you are authorized to use, and contact details
• Ensure you have the rights to all content you supply
• Use the Services only for lawful business purposes
• Comply with privacy, consumer, advertising, and anti-spam laws that apply to your communications with customers and prospects (including CASL where applicable)
• Not attempt to reverse engineer, disrupt, or overload the Services, or use them to send unlawful, deceptive, or harassing content
• Keep your public-facing policies (such as your own privacy notice, if required) accurate for your customers

Information submitted by your website visitors and customers through the Services (“Customer Data”) belongs to you, subject to these Terms and our need to process it to provide the Services.

You authorize TrueHold to process Customer Data to operate quote capture, notifications, dashboards, review/feedback flows, digests, support, security, and backups. Our handling of personal information is further described in the Privacy Policy.

You are responsible for the lawfulness of Customer Data you collect and for how you use it after receiving it.

Your content. You retain ownership of your business name, logo, photos, written content, and other materials you provide (“Client Content”). You grant TrueHold a non-exclusive license to host, display, and modify Client Content as needed to deliver and maintain the Services.

Our platform. TrueHold and its licensors retain all rights in the underlying software, templates, components, design systems, workflows, documentation, and know-how used to deliver the Services (“TrueHold Materials”). Except for the limited rights expressly granted to you, no rights are transferred.

Your live website. While your subscription is active and in good standing, you may use the website and tools we provide for your business. Cancellation and transition options are described in Section 9.

Portfolio use. Unless you ask us in writing not to, we may identify you as a client and show non-confidential screenshots or links to your public website in our portfolio or marketing.

If you already own a domain, we can help connect it to your TrueHold website. Domain registration fees charged by your registrar remain your responsibility unless we expressly agree otherwise in writing.

You remain the domain owner. We recommend domains stay registered in your name (or your company’s name), not ours.

The Services may send transactional emails and text messages through providers such as Resend and Twilio. Delivery depends on carrier and provider networks and is not guaranteed.

• Base messaging allowances, if any, will be described before signup or in your order materials.
• Excess SMS usage, carrier fees, or provider rate changes may result in additional charges. We will explain applicable limits and overage handling before enabling paid messaging or as usage approaches limits.
• Review-request copy provided in the Services is a convenience for you to send. You are responsible for when and how you contact customers.

Third-party platforms (for example Calendly, Google Reviews, or your domain registrar) are governed by their own terms. TrueHold is not responsible for outages or policy changes of those platforms.

Fees are as stated on our website, proposal, or order confirmation at the time of purchase. Unless stated otherwise, subscriptions are billed in advance on a recurring monthly basis.

• Prices may exclude applicable taxes.
• You authorize us (or our payment processor, if used) to charge your selected payment method for recurring fees and approved extras.
• Late or failed payments may result in suspension after notice.
• Fee changes for renewing periods will be communicated in advance. Continued use after the effective date constitutes acceptance.

Unless a different commitment is stated in a signed order form, Services are month-to-month and may be cancelled by either party with written notice before the next billing date (email is fine).

After cancellation:

• Access to hosted websites, dashboards, and related tooling may end at the close of the paid period unless we agree on a transition window.
• We will, on request during a reasonable offboarding window, provide an export of Customer Data we store for you in a commonly used format where reasonably available.
• Client Content remains yours. TrueHold Materials (templates, code, systems, and platform components) remain ours and are not transferred merely because you paid for a subscription.
• If you want a portable marketing website after cancellation, we can discuss a separate transition package (for example, content export guidance or a paid handoff). Any handoff scope and fee must be agreed in writing.
• We may delete or de-identify remaining account data after offboarding, subject to legal retention needs and backups.

TrueHold provides tools and a professional online foundation. We do not guarantee leads, bookings, revenue, search rankings, review volume, star ratings, or any particular business result. Outcomes depend on many factors outside our control, including your service quality, pricing, response time, market conditions, and how you use the Services.

Reasonable support and content updates are included as described during onboarding. “Reasonable” means ordinary text, image, service, and area updates that do not require custom software development or a full redesign. Larger projects may be quoted separately.

Support is typically provided during normal business hours in the America/Toronto timezone unless we agree otherwise.

You may not use the Services to:

• Violate any law or third-party right
• Upload malware or attempt unauthorized access
• Send spam or unlawful commercial messages
• Misrepresent your business, qualifications, pricing, or reviews
• Interfere with other clients or the integrity of the platform

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” WE DISCLAIM ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

We do not warrant that the Services will be uninterrupted, error-free, or free of harmful components, or that messages will always be delivered by email or SMS providers.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, TRUEHOLD AND ITS OWNERS, EMPLOYEES, AND CONTRACTORS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITY, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THE SERVICES OR THESE TERMS WILL NOT EXCEED THE AMOUNTS YOU PAID TO TRUEHOLD FOR THE SERVICES IN THE THREE (3) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM.

Some jurisdictions do not allow certain limitations. In those cases, our liability is limited to the fullest extent permitted by law.

You will defend, indemnify, and hold harmless TrueHold from and against claims, damages, losses, and expenses (including reasonable legal fees) arising out of or related to: (a) your Client Content; (b) your use of Customer Data; (c) your messaging or marketing practices; (d) your breach of these Terms; or (e) your violation of law or third-party rights.

Each party may receive non-public information from the other. The receiving party will use that information only to perform under these Terms and will protect it with reasonable care. Confidentiality obligations do not apply to information that is public, independently developed, or rightfully received from another source without duty.

We may update these Terms by posting a revised version on this page and updating the “Last updated” date. For material changes affecting active paying clients, we will provide reasonable notice by email where practicable. Continued use after the effective date constitutes acceptance, except where applicable law requires a different process.

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable there, without regard to conflict-of-law rules.

Courts in Ontario will have exclusive jurisdiction over disputes, except that either party may seek injunctive or other urgent relief in any court of competent jurisdiction to protect intellectual property or confidential information.

• These Terms, plus any order form, proposal, or onboarding document that references them, are the entire agreement for the Services and replace prior informal discussions on the same subject.
• If a provision is unenforceable, the rest remains in effect.
• Failure to enforce a provision is not a waiver.
• You may not assign these Terms without our consent; we may assign them in connection with a reorganization or sale of assets.
• Notices may be sent by email to the addresses on file.

TrueHold Systems
Email: hello@trueholdsystems.com
Website: trueholdsystems.com

Related: Privacy Policy